Refund and Returns Policy

Returns Overview

We want you to be happy with your order. If something isn’t quite right, you can return eligible items within 14 days of delivery. All returns must be sent back by mail using the instructions provided below.

To qualify for a return, items must be:

unused

in their original packaging

in the same condition you received them

For hygiene reasons, we cannot accept returns on opened sensory items, slime, putty, or any product that cannot be safely re‑stocked.

How to Start a Return

Email us at contact@rexysreviews.com with your order number and the item(s) you wish to return. We will reply with the return address and instructions.

Please package your item securely to avoid damage in transit.

Return Shipping Costs

Customers are responsible for the cost of return shipping. If the item is being returned due to a fault or damage on arrival, please contact us first — we will assess the issue and provide the appropriate resolution.

Refunds

Once your return is received and inspected, we will issue a money refund to your original payment method. Refunds typically appear within 3–5 working days depending on your bank.

If an item arrives damaged or faulty, please email photos within 48 hours of delivery. We will arrange a suitable resolution, which may include a replacement or refund.

Exchanges

If you would like to exchange an item, please follow the return process above. Once the return is processed, you can place a new order for the item you prefer.

Non‑Returnable Items

For safety and hygiene reasons, the following cannot be returned:

opened sensory products

slime, putty, foam, or similar tactile items

items damaged through misuse

clearance items marked as non‑returnable

Questions?

If you need help with a return, email us at contact@rexysreviews.com and we’ll be happy to assist.